Rajas Daithankar serves as a pivotal force in Avaya's Customer Engineering - Cloud Solutions division, focusing on the dynamic markets of Australia and New Zealand. With a specialized emphasis on Customer Engagement, Rajas possesses a comprehensive understanding of critical components within the ecosystem, including Automatic...
Rajas Daithankar serves as a pivotal force in Avaya's Customer Engineering - Cloud Solutions division, focusing on the dynamic markets of Australia and New Zealand. With a specialized emphasis on Customer Engagement, Rajas possesses a comprehensive understanding of critical components within the ecosystem, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), speech technologies, dialers, and omni-channel contact center solutions. His expertise extends to Performance Management and Workforce Optimization (WFO), positioning him as a key player in enhancing operational efficiency and customer satisfaction.
In his current role, Rajas is responsible for spearheading the rapidly evolving Digital and Cloud solutions practice in the ANZ region. He adeptly leads cross-functional teams in cloud planning and go-to-market strategies, ensuring that Avaya remains at the forefront of innovation in customer engagement technologies. His ability to drive pipeline development activities in collaboration with Sales and Channel partners is instrumental in fostering growth and expanding Avaya's footprint in the competitive landscape.
Rajas's techno-commercial experience is invaluable as he applies his insights to the field of Collaborative CRM, generating superior business results through innovative solutions. His skills in analytics, speech analytics, and vendor management further enhance his capability to align business objectives with organizational effectiveness. By leading a cross-functional virtual team across pre-sales and technical domains, Rajas ensures comprehensive tech enablement, ultimately delivering exceptional value to Avaya's clients and stakeholders. His commitment to excellence and strategic vision continues to shape the future of customer engagement in the cloud era.
