As a Senior Product Manager at Capital One, Archana S. plays a pivotal role in shaping the digital servicing platform that supports an impressive 400 million monthly user sessions across over 40 million users. Her expertise lies in leading a dynamic team of web and...
As a Senior Product Manager at Capital One, Archana S. plays a pivotal role in shaping the digital servicing platform that supports an impressive 400 million monthly user sessions across over 40 million users. Her expertise lies in leading a dynamic team of web and mobile product managers, as well as several mobile engineering teams, to enhance the Credit Card mobile servicing experience. Archana is at the forefront of driving personalization and digital strategy within the mobile app, ensuring that users receive tailored experiences that meet their unique needs.
In her current role, Archana is responsible for developing and executing product and technical strategies that not only enhance user engagement but also streamline operational efficiencies. She collaborates closely with cross-segment product teams to identify innovative experiences that resonate with users, while also championing critical conversations with technology platform teams to enable impactful use cases for rewards and other features. Her ability to leverage A/B testing and data analysis allows her to make informed decisions that drive product enhancements and optimize user satisfaction.
Archana's strong foundation in financial analysis, modeling, and reporting further enriches her contributions, enabling her to align product initiatives with broader business objectives. Her executive-level communication skills ensure that she effectively conveys complex ideas to stakeholders at all levels, fostering collaboration and driving alignment across teams. With a keen eye for variance analysis and a deep understanding of financial metrics, Archana is adept at navigating the intricacies of product management within the fintech landscape, positioning Capital One as a leader in digital servicing innovation.
