Lisa Bauer serves as the Vice President of Onboard Experience at Delta Air Lines, where she is a pivotal force in redefining the airline's customer service landscape. With a wealth of experience in the airline, hotel, cruise line, and leisure travel industries, Lisa has established...
Lisa Bauer serves as the Vice President of Onboard Experience at Delta Air Lines, where she is a pivotal force in redefining the airline's customer service landscape. With a wealth of experience in the airline, hotel, cruise line, and leisure travel industries, Lisa has established herself as a transformative leader known for her strategic vision and operational excellence. Her current role centers around creating a bold hospitality experience that not only elevates the onboard journey but also fosters a culture of innovation and teamwork among flight attendants.
Under Lisa's leadership, Delta has implemented a comprehensive culinary strategy that has significantly enhanced the onboard dining experience, contributing to record-setting Net Promoter Scores across all entities. She has spearheaded key projects focused on flight attendant leadership development, ensuring that the frontline staff are equipped with the tools and training necessary to deliver exceptional customer service. Additionally, Lisa oversees the development of flight attendant technology and applications, which are integral to customer-facing recognition programs and onboard service enhancements.
Her expertise in hospitality management and new business development has been instrumental in driving profitability and growth for Delta. Lisa's ability to attract, recruit, and motivate top talent has resulted in cohesive teams that are committed to delivering outstanding service. With a strong focus on yield management and budget optimization, she continues to push the boundaries of what is possible in the airline industry, ensuring that Delta Air Lines remains a leader in customer experience and operational efficiency.
