As the Senior Manager of the AI Project Team at 中国平安人寿保险股份有限公司, Charles Chen plays a pivotal role in revolutionizing the intersection of technology and life insurance sales. With over 16 years of experience in business process re-engineering across multiple industries, Charles brings a seasoned perspective...
As the Senior Manager of the AI Project Team at 中国平安人寿保险股份有限公司, Charles Chen plays a pivotal role in revolutionizing the intersection of technology and life insurance sales. With over 16 years of experience in business process re-engineering across multiple industries, Charles brings a seasoned perspective to the strategic planning and implementation of innovative solutions. His expertise lies in aligning corporate strategy with operational tactics, ensuring that every initiative not only meets immediate business needs but also drives long-term growth.
At Ping An, Charles is at the forefront of the largest artificial intelligence telephone outbound sales and service robot initiative within the group. This ambitious project involves meticulous 0-1 planning, where he oversees the development and daily operations of cutting-edge AI technologies that empower internet life insurance sales and service. By leveraging his deep understanding of end-to-end supply chain management—from source to pay and order to cash—Charles ensures that the shared service center strategy is effectively designed and enabled, maximizing operational efficiency.
His strategic thinking is complemented by a robust skill set in project management, business strategy, and process improvement, which he utilizes to foster teamwork and enhance business operations. As he navigates the complexities of integrating AI into traditional business models, Charles is not only enhancing customer experience but also setting new benchmarks for operational excellence in the life insurance sector. His commitment to innovation and efficiency positions him as a key driver of transformation at Ping An, shaping the future of insurance in the digital age.
