Jami Pol serves as the Assistant Vice President at Mr. Cooper, where she leverages her extensive experience in the mortgage servicing industry to drive operational excellence and compliance across various critical functions. With a career spanning multiple facets of servicing, Jami has honed her expertise...
Jami Pol serves as the Assistant Vice President at Mr. Cooper, where she leverages her extensive experience in the mortgage servicing industry to drive operational excellence and compliance across various critical functions. With a career spanning multiple facets of servicing, Jami has honed her expertise in early-stage collections, loss mitigation, and special servicing portfolio management. Her current role involves managing the Servicing Repurchase pipeline for all portfolios, including the specialized area of reverse mortgages, where she ensures adherence to investor and regulatory compliance standards.
In addition to overseeing the Servicing Repurchase pipeline, Jami is responsible for the Contract Recovery and Loss Analysis groups. Her strategic approach to vendor sourcing and budgeting has significantly enhanced financial performance while mitigating defaults and enhancing portfolio management. Jami's leadership extends to training and developing employees, fostering a culture of loyalty and accountability within her teams. Her proactive management style has been instrumental in offshoring specific job functions, optimizing operational efficiency, and ensuring that the organization meets its compliance and audit requirements.
Jami's commitment to loss prevention and her adept handling of complex processes, such as Deed in Lieu transactions, position her as a key player in Mr. Cooper's mission to provide exceptional service and support to its clients. Her ability to navigate the intricacies of the mortgage servicing landscape, combined with her focus on employee engagement and performance metrics, underscores her role as a vital contributor to the company's success in an ever-evolving industry.
