Brooks Carol is an accomplished Operations Manager at Itron, where he leverages his extensive experience in the utilities sector to drive operational excellence and enhance service delivery. With a strong foundation in ISO 27001 compliance, Brooks plays a pivotal role in ensuring that the Managed...
Brooks Carol is an accomplished Operations Manager at Itron, where he leverages his extensive experience in the utilities sector to drive operational excellence and enhance service delivery. With a strong foundation in ISO 27001 compliance, Brooks plays a pivotal role in ensuring that the Managed Service department adheres to the highest standards of data security and operational integrity. His expertise in project management and delivery allows him to oversee key initiatives that not only boost efficiency but also contribute significantly to the department’s profitability.
In his current role, Brooks focuses on three critical areas: compliance, service, and profitability. By meticulously planning and monitoring daily operations, he ensures that resources are utilized effectively, maximizing both operational efficiency and customer satisfaction. His leadership skills enable him to foster a collaborative environment, empowering team members to excel in their roles while maintaining a customer-centric approach. Additionally, Brooks is adept at change management, guiding the team through transitions and ensuring that new processes are seamlessly integrated into the existing framework.
Brooks's commitment to excellence is further reflected in his proactive approach to risk management and safety protocols, including First Aid and Fire Safety training. His ability to balance operational demands with strategic initiatives positions him as a key contributor to Itron’s mission of delivering innovative solutions to the utilities industry. With a strong educational background from Bishop Stopford Church of England School, Brooks continues to build on his skills in sales and program management, driving Itron’s success in an ever-evolving market landscape.
