Jacqueline Ervin is a seasoned leader at HomeAmerican Mortgage Corporation (NMLS Unique Identifier #130676), where she serves as a QC Auditor in the Servicing department. With a robust background in mortgage banking and a keen eye for detail, Jacqueline plays a pivotal role in ensuring...
Jacqueline Ervin is a seasoned leader at HomeAmerican Mortgage Corporation (NMLS Unique Identifier #130676), where she serves as a QC Auditor in the Servicing department. With a robust background in mortgage banking and a keen eye for detail, Jacqueline plays a pivotal role in ensuring that the servicing of loans meets stringent regulatory and agency requirements. Her expertise spans critical areas such as loan onboarding, default management, credit reporting, and handling disputes and complaints, making her an invaluable asset in maintaining compliance and operational excellence.
In her current role, Jacqueline leads quality control reviews, meticulously assessing the servicing practices of the organization. She collaborates closely with various business units and third-party vendors to develop innovative servicing solutions that enhance efficiency and customer satisfaction. Her management style fosters a culture of accountability and performance, encouraging cross-functional collaboration to achieve clear objectives. Jacqueline’s commitment to continuous improvement is evident in her proactive approach to identifying exceptions in default timelines and investor requirements, ensuring that the organization not only meets but exceeds industry standards.
Her skills in regulatory reporting, auditing, and internal controls are complemented by her deep understanding of the complexities of residential mortgages. Jacqueline’s ability to navigate the intricacies of policy development and litigation further solidifies her role as a trusted leader in the mortgage servicing landscape. Through her efforts, she not only safeguards the integrity of HomeAmerican Mortgage Corporation’s operations but also contributes to the overall success and reputation of the organization in a competitive market.
