Arunava Brahma is a seasoned Business Development Manager at HCL Infosystems Ltd, bringing over nine years of extensive experience in IT hardware support and business development. His current role focuses on driving growth and expanding market presence in the eastern region of India, where he...
Arunava Brahma is a seasoned Business Development Manager at HCL Infosystems Ltd, bringing over nine years of extensive experience in IT hardware support and business development. His current role focuses on driving growth and expanding market presence in the eastern region of India, where he leverages his expertise in key account management and customer relationship management. Arunava's journey began with managing a dedicated service team responsible for monitoring and providing technical support to Authorized Service Providers (ASPs) across West Bengal. This foundational experience has equipped him with a deep understanding of the technical landscape and the nuances of customer service in the IT sector.
In addition to his core responsibilities, Arunava serves as a technical trainer for the eastern region, where he imparts crucial knowledge and skills to his team, ensuring they are well-equipped to handle customer and ASP technical escalations effectively. His role in the Technical Resource Center (TRC) division for West Bengal further underscores his commitment to service excellence and operational efficiency. Arunava's strategic planning and leadership skills have been instrumental in fostering a collaborative team environment, driving service sales, and enhancing IT management services for both channel and corporate segments.
With a strong foundation in IT service delivery and a keen focus on customer satisfaction, Arunava continues to make significant contributions to HCL Infosystems Ltd. His proficiency in Microsoft Office tools, coupled with his ability to teach and mentor, positions him as a valuable asset in navigating the complexities of the IT industry. As he looks to the future, Arunava is dedicated to exploring innovative solutions that will further enhance customer experiences and drive business success.
