As the Group Product Manager for Retail Ordering at Starbucks, Adam Gentz plays a pivotal role in shaping the digital landscape of how customers engage with the brand. With a strong passion for product ownership and discovery, Adam is dedicated to finding the optimal product/market...
As the Group Product Manager for Retail Ordering at Starbucks, Adam Gentz plays a pivotal role in shaping the digital landscape of how customers engage with the brand. With a strong passion for product ownership and discovery, Adam is dedicated to finding the optimal product/market fit through rigorous experimentation and data-driven insights. Leading a talented team of product managers, he oversees the development and enhancement of critical digital products that facilitate seamless ordering experiences across various retail contexts, including drive-thrus and in-café environments.
Adam's expertise lies in leveraging Lean methodologies to streamline processes and drive innovation at every stage of the product lifecycle. His leadership encompasses the management of sophisticated technologies such as Point of Sale (POS) systems and display technologies, ensuring that both customers and baristas benefit from intuitive and efficient order entry systems. By focusing on metrics definition and data analysis, Adam is adept at iterating on products to meet evolving customer needs and business objectives.
In his role, Adam emphasizes the importance of collaboration and communication across cross-functional teams, ensuring that software requirements and design specifications align with Starbucks' strategic goals. His proficiency in SQL and information systems development further enhances his ability to derive actionable insights from complex datasets, ultimately driving product enhancements that resonate with customers. As he continues to innovate within the retail ordering space, Adam Gentz remains committed to transforming challenges into executable solutions that elevate the Starbucks experience.
