Brad Kimball is a seasoned Franchise Owner and Operator of Wild Birds Unlimited Nature Shop in Poughkeepsie, New York, where he combines his extensive expertise in management and operations with a passion for avian conservation. With a strong foundation in Integrated Communications Operations Management Systems...
Brad Kimball is a seasoned Franchise Owner and Operator of Wild Birds Unlimited Nature Shop in Poughkeepsie, New York, where he combines his extensive expertise in management and operations with a passion for avian conservation. With a strong foundation in Integrated Communications Operations Management Systems (ICOMS) and advanced customer relationship management through Salesforce Cloud, Brad has successfully streamlined operations to enhance customer engagement and satisfaction. His proficiency in the Avaya and Five9 Interface Systems has allowed him to optimize communication channels, ensuring that customer inquiries are handled efficiently and effectively.
At Wild Birds Unlimited, Brad is not only focused on day-to-day operations but also on strategic initiatives that drive growth and profitability. His adeptness in P&L management and budgeting has been instrumental in maintaining financial health while navigating the complexities of retail. By leveraging his skills in performance management and training and development, he has cultivated a motivated team that excels in delivering exceptional customer service and expert advice on bird feeding and habitat enhancement.
Brad's commitment to loss prevention and effective labor and payroll management has resulted in a well-organized and profitable store environment. His keen eye for merchandising and visual merchandising ensures that the shop remains inviting and engaging, attracting both novice bird watchers and seasoned enthusiasts alike. As a leader in the industry, Brad Kimball exemplifies how a blend of operational excellence and a passion for nature can create a thriving business that not only serves the community but also promotes wildlife conservation.
