As the President and Founder of ContactWorks, Tom Sultenfuss brings over two decades of expertise in the contact center outsourcing and technical support sectors. Based in Austin, Texas, ContactWorks is dedicated to delivering exceptional customer service, technical support, and sales solutions tailored to meet the...
As the President and Founder of ContactWorks, Tom Sultenfuss brings over two decades of expertise in the contact center outsourcing and technical support sectors. Based in Austin, Texas, ContactWorks is dedicated to delivering exceptional customer service, technical support, and sales solutions tailored to meet the diverse needs of its clients across various industries. Under Tom's leadership, the company has successfully implemented innovative strategies that enhance operational efficiency and drive customer satisfaction.
Tom’s extensive background in strategic planning and consulting has been instrumental in shaping ContactWorks’ approach to client engagement. He is adept at developing go-to-market strategies that not only align with client objectives but also leverage the latest advancements in SaaS and enterprise software. His commitment to high-quality, high-value, and high-touch solutions has positioned ContactWorks as a trusted partner for businesses looking to optimize their customer relationship management (CRM) processes.
Key projects under Tom’s direction include the integration of cutting-edge technology into the contact center environment, enabling seamless communication and support for clients. His focus on networking and collaboration has fostered a culture of continuous improvement within the organization, ensuring that ContactWorks remains at the forefront of industry trends and best practices. With a passion for empowering teams and enhancing customer experiences, Tom Sultenfuss is not only a leader in the contact center space but also a visionary driving the future of customer support services.
