Shachar Silbert serves as a Customer Success Manager at Copilot.CX, where he plays a pivotal role in enhancing the customer experience for smart consumer electronics brands. With a robust background in iOS development, JavaScript, and software design, Shachar leverages his technical expertise to ensure that...
Shachar Silbert serves as a Customer Success Manager at Copilot.CX, where he plays a pivotal role in enhancing the customer experience for smart consumer electronics brands. With a robust background in iOS development, JavaScript, and software design, Shachar leverages his technical expertise to ensure that clients maximize the potential of the Copilot engagement acceleration platform. His current focus is on driving key projects that integrate seamless app solutions, enabling brands to optimize customer interactions at critical touchpoints.
At Copilot.CX, Shachar is instrumental in implementing strategies that not only boost sales but also enhance customer satisfaction through improved reviews on various marketplaces. His adeptness in Agile methodologies allows him to collaborate effectively with cross-functional teams, ensuring that the development and deployment of solutions align with customer needs and market trends. Shachar’s commitment to customer onboarding processes has significantly reduced friction for new users, thereby increasing customer retention and lifetime value.
In addition to his project management skills, Shachar's proficiency in programming languages and frameworks, including AJAX and Visual Studio, empowers him to provide valuable insights into the technical aspects of client projects. His ability to translate complex technical concepts into actionable strategies positions him as a trusted advisor to both startups and established companies seeking comprehensive development and strategy solutions. Through his work at Copilot.CX, Shachar continues to drive innovation and excellence in customer engagement, making a lasting impact in the consumer electronics industry.
