Elizabeth Kronoff is a dynamic leader at Microsoft, currently serving as the Director of Data and Analytics within the Customer Experience and Success organization. With a passion for transforming data into actionable insights, Elizabeth plays a pivotal role in driving initiatives that prioritize customer-centric strategies...
Elizabeth Kronoff is a dynamic leader at Microsoft, currently serving as the Director of Data and Analytics within the Customer Experience and Success organization. With a passion for transforming data into actionable insights, Elizabeth plays a pivotal role in driving initiatives that prioritize customer-centric strategies across Microsoft's commercial business. Her extensive experience, which spans over a decade and includes work in the public, private, and non-profit sectors across more than ten countries, uniquely positions her to understand diverse market needs and customer behaviors.
In her current role, Elizabeth spearheads the development and implementation of machine learning models and data sets that support critical business metrics for various teams, including support, sales, marketing, and finance. Her leadership in data lifecycle management ensures the integrity and transparency of data, enabling stakeholders to make informed decisions that enhance customer experiences. Elizabeth's expertise in business intelligence and project management has been instrumental in streamlining reporting workstreams and quality control engineering, ultimately driving efficiency and effectiveness within the organization.
One of her key projects involved the adoption of advanced analytics tools that empower teams to leverage data for strategic decision-making. By fostering a culture of data-driven insights, Elizabeth helps Microsoft not only meet but exceed customer expectations. Her skills in SQL and public policy further enhance her ability to navigate complex data landscapes and deliver impactful solutions. As a forward-thinking leader, Elizabeth Kronoff continues to champion the integration of data and analytics into the core of Microsoft's operations, ensuring that the voice of the customer remains at the forefront of the company's initiatives.
