Kenneth Apple currently serves as the Vice President of Customer Success at Routable, a dynamic player in the fintech and SaaS landscape. In this pivotal role, Ken is at the forefront of transforming how businesses manage their payment processes, enabling them to unlock the full...
Kenneth Apple currently serves as the Vice President of Customer Success at Routable, a dynamic player in the fintech and SaaS landscape. In this pivotal role, Ken is at the forefront of transforming how businesses manage their payment processes, enabling them to unlock the full potential of payment automation and scale their payouts efficiently. His passion for the eCommerce sector shines through as he collaborates with clients to navigate the complexities of payment solutions, ensuring they can leverage cutting-edge technology to enhance their operational workflows.
At Routable, Ken is instrumental in driving customer engagement and satisfaction, focusing on building strong relationships that foster trust and loyalty. His leadership in customer support is vital as the company experiences meteoric growth, and he thrives on the challenges that come with scaling a remote-first startup. Ken's expertise in technical support, account management, and customer service equips him to address diverse client needs, ensuring that each interaction is not just a transaction but a partnership aimed at mutual success.
Prior to joining Routable, Ken honed his skills over three years in various roles that deepened his understanding of the telecommunications and SaaS industries. His entrepreneurial spirit and management acumen have been key in shaping customer success strategies that resonate with clients. As he continues to lead his team in delivering exceptional service, Ken remains committed to empowering businesses through innovative payment solutions, making every day at Routable a rewarding experience.
