Noah Wiggins serves as the Fixed Operations Director at Massey Toyota, where he leverages over two decades of experience in the automotive industry to drive operational excellence in the parts and service departments. His journey began in 1997 at Lenoir Community College, where he honed...
Noah Wiggins serves as the Fixed Operations Director at Massey Toyota, where he leverages over two decades of experience in the automotive industry to drive operational excellence in the parts and service departments. His journey began in 1997 at Lenoir Community College, where he honed his technical skills in the Automotive Technology Program. This foundational knowledge paved the way for a successful career that transitioned from parts department roles to hands-on technician work by 2001.
In his current role, Noah is responsible for overseeing the day-to-day operations of both the parts and service departments, ensuring that all processes align with the dealership's service policy and parts policy. His expertise in operations management is critical as he navigates the complexities of effective budget management, optimizing resources while maintaining high standards of customer service. Noah's leadership skills shine through as he trains and mentors staff, fostering a culture of continuous improvement and professional development.
Key projects under his direction include the implementation of streamlined service workflows that enhance efficiency and reduce turnaround times, as well as initiatives aimed at improving customer satisfaction scores. Noah's commitment to communication and collaboration ensures that all team members are aligned with the dealership's goals, ultimately contributing to a seamless customer experience. With a deep understanding of the automotive landscape and a passion for excellence, Noah Wiggins is a pivotal force in driving the success of Massey Toyota's fixed operations.
