Austin Kim serves as the Associate Director of Global Product Support at Nevro, where he leverages over a decade of industry-leading experience to drive excellence in commercial product and technical support. In this pivotal role, Austin leads a dynamic global team, ensuring that Nevro’s innovative...
Austin Kim serves as the Associate Director of Global Product Support at Nevro, where he leverages over a decade of industry-leading experience to drive excellence in commercial product and technical support. In this pivotal role, Austin leads a dynamic global team, ensuring that Nevro’s innovative medical devices receive the comprehensive support they need to thrive in a competitive market. His expertise in operational planning and program management allows him to effectively collaborate with cross-functional teams, including Marketing, R&D, Quality, Operations, and Regulatory, to seamlessly launch and support new products and releases.
Austin is particularly adept at identifying and solving complex problems, employing a continuous improvement mindset that fosters a culture of innovation and efficiency. His commitment to building scalable and reproducible processes has not only enhanced team performance but has also contributed to significant business growth. By implementing robust process development strategies, he ensures that the support infrastructure is both resilient and adaptable, capable of meeting the evolving needs of healthcare professionals and patients alike.
Key projects under Austin’s leadership include the successful rollout of new product lines that have expanded Nevro’s market presence, as well as initiatives aimed at improving customer satisfaction through enhanced technical support. His strong networking skills enable him to forge valuable partnerships across the organization, driving alignment and collaboration that are essential for achieving strategic objectives. In a fast-paced industry where precision and responsiveness are paramount, Austin Kim stands out as a thought leader and a catalyst for operational excellence at Nevro.
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