Jennifer Bok is a dynamic leader at Nationwide, serving as the Assistant Vice President of Technology Operations. With over twenty-five years of experience in talent development and more than two decades in IT and project management, Jennifer is dedicated to enhancing customer experiences for Nationwide's...
Jennifer Bok is a dynamic leader at Nationwide, serving as the Assistant Vice President of Technology Operations. With over twenty-five years of experience in talent development and more than two decades in IT and project management, Jennifer is dedicated to enhancing customer experiences for Nationwide's employees, contractors, and independent agents. In her current role, she oversees a robust team of approximately 170 professionals, including frontline and back-office resources, who are integral to the Technology Service Desk and PC support services. This includes managing both physical and virtual Tech Lounges, where employees can receive hands-on assistance with their technology needs.
Jennifer's commitment to operational excellence is evident in her leadership of key projects aimed at process improvement and project delivery. By leveraging her expertise in operations management and program management, she has successfully implemented initiatives that streamline workflows and enhance service delivery. Her strategic approach to project management ensures that technology issues are resolved efficiently, allowing Nationwide to maintain high levels of customer satisfaction.
In addition to her operational responsibilities, Jennifer is passionate about developing future leaders within her team. She believes that fostering a culture of continuous learning and improvement is essential for achieving results. Her skills in risk management and vendor management further enable her to navigate complex challenges and drive successful outcomes. As a forward-thinking leader, Jennifer Bok is committed to not only meeting the current demands of the insurance industry but also anticipating future trends to ensure Nationwide remains at the forefront of technology operations.
