Nirupam Basu serves as the Assistant Vice President of Information Technology for Group Benefits at The Hartford, where he leverages nearly 30 years of extensive experience in IT operations and technology lifecycle management to drive strategic initiatives and enhance service delivery. In his current role,...
Nirupam Basu serves as the Assistant Vice President of Information Technology for Group Benefits at The Hartford, where he leverages nearly 30 years of extensive experience in IT operations and technology lifecycle management to drive strategic initiatives and enhance service delivery. In his current role, Nirupam is accountable for the management of day-to-day IT operations, ensuring production availability and system stability while overseeing critical maintenance and technology upgrades. His expertise in IT service management and adherence to ITIL best practices enables him to implement effective change management processes and foster seamless customer integrations.
A key aspect of Nirupam's role is his leadership of the Managed Business Model for production support and maintenance, where he not only ensures operational excellence but also cultivates strong relationships with stakeholders and partners. With a financial oversight responsibility of approximately $50 million annually, he adeptly manages budgets and resources to optimize performance and drive value for the organization. Nirupam's proficiency in risk management and governance further enhances his ability to navigate complex initiatives and deliver successful outcomes.
Throughout his career, Nirupam has demonstrated a commitment to innovation and excellence in project delivery, product development, and managed services. His ability to lead large teams through challenging projects while maintaining a customer-centric focus has solidified his reputation as a technology leader in the insurance and financial services industry. As he continues to advance The Hartford's technology initiatives, Nirupam remains dedicated to fostering a culture of collaboration and continuous improvement, ensuring that the organization remains at the forefront of industry advancements.
