As the Director of Information Technology Architecture at Percepta, Mike Whalen plays a pivotal role in shaping the technological landscape that underpins the company's Customer Relationship Management (CRM) solutions for Ford Automotive. With a wealth of experience as a Chief Information Officer and Vice President...
As the Director of Information Technology Architecture at Percepta, Mike Whalen plays a pivotal role in shaping the technological landscape that underpins the company's Customer Relationship Management (CRM) solutions for Ford Automotive. With a wealth of experience as a Chief Information Officer and Vice President of Technology, Mike brings a strategic vision and operational expertise that drive efficiency and innovation across the organization. His leadership is instrumental in managing the architecture of Percepta’s seven global CRM centers, ensuring that they operate seamlessly and deliver exceptional value to Ford.
Mike's current projects focus on enhancing vendor management processes and implementing robust disaster recovery strategies, which are critical in maintaining the integrity and reliability of CRM systems. His commitment to process improvement and project planning has led to significant advancements in business intelligence capabilities, enabling data-driven decision-making that aligns with Ford's strategic objectives. By leveraging ITIL best practices, Mike fosters a culture of continuous improvement and change management, ensuring that Percepta remains agile in a rapidly evolving technological landscape.
With a diverse background spanning manufacturing, financial services, and technology consulting, Mike possesses a unique ability to bridge the gap between technical solutions and business needs. His expertise in business process optimization and customer relationship management not only enhances operational efficiency but also strengthens the partnership between Percepta and Ford. As he continues to lead transformative initiatives, Mike Whalen exemplifies the role of a senior technology executive dedicated to driving business value and bottom-line results in a competitive industry.
