As the Senior Vice President of Operations at Erie County Medical Center Corporation (ECMC), Pamela Lee plays a pivotal role in steering the strategic and operational initiatives of this urban academic medical center. With a robust background in healthcare management, Pamela leverages her extensive experience...
As the Senior Vice President of Operations at Erie County Medical Center Corporation (ECMC), Pamela Lee plays a pivotal role in steering the strategic and operational initiatives of this urban academic medical center. With a robust background in healthcare management, Pamela leverages her extensive experience across diverse healthcare settings—including urban acute care, community hospitals, and academic medical centers—to enhance operational efficiencies and elevate patient care standards. Under her leadership, ECMC has successfully implemented innovative performance improvement strategies that have significantly improved patient experience and outcomes.
Pamela is currently spearheading several key projects aimed at optimizing the hospital's revenue cycle and enhancing the integration of healthcare information technology. By focusing on the implementation of advanced Electronic Medical Record (EMR) systems and ensuring compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA), she is committed to fostering a culture of safety and quality within the organization. Her expertise in managed care and JCAHO accreditation processes has been instrumental in positioning ECMC as a leader in healthcare excellence, particularly as it serves over 70,000 emergency department visits annually and operates as a Level I trauma center.
In addition to her operational responsibilities, Pamela is a passionate advocate for staff development and engagement, recognizing that a motivated workforce is essential for delivering exceptional patient care. Her ability to act as a change agent, coupled with her solid foundation in quality improvement, positions her as a key influencer in the ongoing transformation of healthcare delivery at ECMC. Through her leadership, Pamela continues to drive initiatives that align with the organization’s mission to provide high-quality, patient-centered care to the community it serves.
