Joe Mangiaracina is a seasoned transformation leader and the President of Mangia Consulting, where he leverages his extensive expertise in customer experience and operational excellence to drive impactful change for businesses. With a rich background as Vice President of Technical Services in the New York/New...
Joe Mangiaracina is a seasoned transformation leader and the President of Mangia Consulting, where he leverages his extensive expertise in customer experience and operational excellence to drive impactful change for businesses. With a rich background as Vice President of Technical Services in the New York/New Jersey area, Joe has honed his skills in vendor management, customer relationship management (CRM), and training, making him a sought-after consultant for organizations aiming to enhance their customer retention strategies.
At Mangia Consulting, Joe is dedicated to helping businesses navigate the complexities of customer experience. His recent initiative offers limited consulting engagements, allowing him to work closely with companies that are struggling to create lasting customer relationships. Joe's approach is rooted in the principles outlined in his acclaimed book, "Corner Grocery Store Principles: Seven Family Business Principles That Will Create Customers For Life." This work emphasizes the importance of personalized service and operational excellence, drawing on his own experiences and successes in the industry.
In 2018, Joe was honored with the Stevie Award for Customer Service Leader of the Year, a testament to his commitment to elevating customer service standards. His expertise in Six Sigma methodologies further enhances his ability to streamline operations and improve service delivery. Whether through implementing innovative IVR systems or guiding startups in developing robust customer service frameworks, Joe is passionate about transforming the customer experience landscape. For businesses ready to take their customer engagement to the next level, Joe offers a complimentary 30-minute consultation to discuss tailored strategies for success. Visit www.mangiaconsulting.com to learn more about how Joe can help your organization thrive.
