Munir Patel is a highly accomplished IT Management professional currently serving as the Head of Service Management at ITV, where he plays a pivotal role in shaping the technology landscape of one of the UK's leading media organizations. Reporting directly to the Group Technology Director,...
Munir Patel is a highly accomplished IT Management professional currently serving as the Head of Service Management at ITV, where he plays a pivotal role in shaping the technology landscape of one of the UK's leading media organizations. Reporting directly to the Group Technology Director, Munir is responsible for defining the IT Service Management Vision and Strategy, ensuring that ITV's technology function aligns seamlessly with the business's overarching goals. His extensive experience, spanning over 15 years in major blue-chip corporations, equips him with a unique perspective on delivering exceptional service and implementing transformative change programs across various sectors.
At ITV, Munir has taken ownership of the Service Catalogue, meticulously crafting it to reflect business-facing outcomes that enhance user experience and operational efficiency. He has also spearheaded the development of a robust Service Delivery framework, which is critical for the successful implementation of IT services that meet the dynamic needs of the organization. His expertise in Programme Delivery and IT Operations is complemented by a deep understanding of Transition Management, ensuring that new services are integrated smoothly into existing operations.
Munir's proficiency with tools such as BMC Remedy and Toad, combined with his strong people skills, enables him to lead diverse teams effectively while fostering a culture of collaboration and continuous improvement. His commitment to governance and service management best practices positions ITV to navigate the complexities of the ever-evolving technology landscape, ultimately driving innovation and enhancing the viewer experience. Through his leadership, Munir is not just managing services; he is transforming ITV's technological capabilities to meet the demands of the future.
