Didier Lapalus serves as the Customer Director for Alstom in Norway, where he plays a pivotal role in bridging the gap between innovative rail transport solutions and customer needs. With a strong emphasis on translating product features into tangible customer benefits, Didier leverages his extensive...
Didier Lapalus serves as the Customer Director for Alstom in Norway, where he plays a pivotal role in bridging the gap between innovative rail transport solutions and customer needs. With a strong emphasis on translating product features into tangible customer benefits, Didier leverages his extensive expertise in strategy, marketing, and systems engineering to enhance customer satisfaction and drive business growth. His current focus on key account management allows him to cultivate long-term relationships with clients, ensuring that their requirements are met with precision and care.
At Alstom, Didier is involved in several high-impact projects that underscore his commitment to operational excellence and customer-centric solutions. He leads initiatives aimed at improving metro systems and enhancing the overall efficiency of rail transport in Norway. His adeptness in project management and international project management enables him to navigate complex tenders and deliver projects on time and within budget, while also aligning with Alstom's strategic vision.
Didier’s skills in business strategy and new business development are instrumental in identifying emerging opportunities within the rail transport sector. His analytical approach to operations management allows him to assess market trends and customer feedback, ensuring that Alstom remains at the forefront of innovation. Through his leadership, Didier not only enhances customer satisfaction but also contributes to the sustainable development of rail systems in Norway, reinforcing Alstom’s position as a leader in the industry.
