Scott Lepsch is a seasoned Product Owner at Best Buy, where he plays a pivotal role in enhancing the In-Home Work Order system. With a focus on optimizing the experience for over 10,000 users who manage more than 10 million appointments annually, Scott is instrumental...
Scott Lepsch is a seasoned Product Owner at Best Buy, where he plays a pivotal role in enhancing the In-Home Work Order system. With a focus on optimizing the experience for over 10,000 users who manage more than 10 million appointments annually, Scott is instrumental in driving an impressive $100 million in additional revenue. His mission centers around designing and delivering world-class, data-driven products that empower employees to provide exceptional service experiences for customers.
In his current role, Scott leverages his extensive expertise in User Experience (UX) and key performance indicators to ensure that the In-Home Work Order product not only meets but exceeds the needs of both employees and customers. His previous experience in Scheduling Fulfillment & Services has equipped him with a comprehensive understanding of the intricacies involved in service delivery within the retail sector. Scott’s commitment to continuous improvement is evident in his Certified Scrum Product Owner (CSPO) status, which he earned in 2016, underscoring his proficiency in agile methodologies and collaborative project management.
Beyond his technical skills, Scott is a strong advocate for diversity and inclusion, recognizing that a diverse team fosters innovation and enhances problem-solving capabilities. His leadership in people management ensures that team members are engaged and motivated, driving a culture of excellence within the organization. As Scott continues to explore the integration of generative AI and prompt engineering into product development, he remains dedicated to pushing the boundaries of what is possible in retail technology, ultimately enhancing the customer experience at Best Buy.
