Sudeep Ramakrishnappa serves as a Principal Lead Support Engineer at eBay, where he leverages over 13 years of extensive experience in technical support and web application development. In his current role, Sudeep is instrumental in leading new projects and managing significant product changes, ensuring seamless...
Sudeep Ramakrishnappa serves as a Principal Lead Support Engineer at eBay, where he leverages over 13 years of extensive experience in technical support and web application development. In his current role, Sudeep is instrumental in leading new projects and managing significant product changes, ensuring seamless integration into operations. His expertise in application development, coupled with his proficiency in languages such as C#, PHP, and Perl, allows him to effectively bridge the gap between technical support and development teams, fostering a collaborative environment that drives innovation.
Sudeep's leadership skills shine through his management of a dedicated team of Technical Support Engineers. He excels in mentoring team members, assigning cases based on severity, and conducting performance reviews that promote professional growth. His proactive approach to identifying challenges and opportunities within customer service technology operations (CSTech ops) has led to the implementation of effective solutions that enhance operational efficiency and customer satisfaction.
In addition to his technical acumen, Sudeep is adept at triaging and prioritizing production issues, ensuring that critical bugs are resolved promptly. His hands-on experience with web technologies, including jQuery, ASP.NET, and SQL, equips him with the tools necessary to troubleshoot complex issues and drive product enhancements. As he continues to navigate the fast-paced landscape of e-commerce technology, Sudeep remains committed to delivering exceptional support and fostering a culture of continuous improvement at eBay.
