Stephanie Coppola serves as the Director of Operations at Karen Coffey Coaching, where she leverages her extensive background in administrative assistance and operations management to drive efficiency and enhance client experiences. With over a decade of experience in the consulting and coaching sectors, Stephanie has...
Stephanie Coppola serves as the Director of Operations at Karen Coffey Coaching, where she leverages her extensive background in administrative assistance and operations management to drive efficiency and enhance client experiences. With over a decade of experience in the consulting and coaching sectors, Stephanie has honed her expertise in managing complex operational frameworks and streamlining processes that support both client onboarding and team integration.
In her current role, Stephanie is pivotal in overseeing the onboarding process for new clients and hires, ensuring a seamless transition that fosters strong relationships from the outset. She expertly manages the Keap CRM, where she not only maintains and updates client information but also crafts and executes targeted email campaigns that enhance engagement and retention. Her commitment to day-to-day customer support ensures that client inquiries are addressed promptly, reinforcing the company’s dedication to exceptional service.
Stephanie is also responsible for developing and implementing operational best practices that optimize workflow and improve team performance. Leading a dynamic operations team, she cultivates an environment of collaboration and innovation, empowering team members to contribute to the company’s growth. Additionally, her technical skills in WordPress and CSS enable her to maintain and update the KarenCoffey.com website, ensuring it remains a valuable resource for clients and prospects alike.
With a strong foundation in client relations and social media communications, Stephanie Coppola is not only an operational leader but also a strategic thinker who continuously seeks opportunities to enhance the overall effectiveness of Karen Coffey Coaching. Her multifaceted skill set and dedication to operational excellence make her an invaluable asset to the organization and its mission.
