Edgar Cortes is an accomplished Community Manager Business Partner at Applause, where he leverages his extensive expertise in customer engagement and team development to enhance the tester experience within the uTest community. In his current role, Edgar plays a pivotal part in bridging the gap...
Edgar Cortes is an accomplished Community Manager Business Partner at Applause, where he leverages his extensive expertise in customer engagement and team development to enhance the tester experience within the uTest community. In his current role, Edgar plays a pivotal part in bridging the gap between testers and clients, ensuring that the right talent is matched with the specific needs of diverse projects. His ability to identify, recruit, and onboard testers not only streamlines operations but also significantly contributes to the overall success of Applause's initiatives in the AI/ML domain.
One of Edgar's key projects involves collaborating with cross-functional teams to develop innovative strategies that elevate community awareness and engagement. By utilizing tools like Canva for visual merchandising and promotional materials, he effectively communicates the brand's value proposition, fostering a vibrant community atmosphere. His critical thinking skills enable him to analyze feedback and implement solutions that enhance the tester experience, driving satisfaction and retention.
Edgar's passion for developing his team is evident in his mentoring approach, where he empowers individuals to excel in their roles while promoting a culture of collaboration and continuous improvement. His background in sportswear and athletic apparel merchandising informs his understanding of customer needs, allowing him to tailor community initiatives that resonate with testers and clients alike. As a result, Edgar not only meets but consistently exceeds sales goals, positioning Applause as a leader in the testing industry. His commitment to excellence and innovation makes him an invaluable asset to the organization and its community.
