Service Delivery Supervisor at
Gainwell Technologies
in January 2019 to Present
Founder/Owner/Life Coach Specialist at
LovePeaceHappinessCommittment, LLC
in February 2022 to Present
Quality Assurance Representative at
DXC Technology
in October 2017 to January 2019
Charles Clay Skills
Active DirectoryAttention to DetailSelf-confidence
Phone Etiquettestrong written and verbal communication skillscomputerized medical billing experiencecall center experienceproficient in Windows XP/2000 and Microsoft OfficeExperience with troubleshooting issues and providing resolutions for healthcareActive Directory ExperienceHelp Desk SupportCall CentersWindows 7LAN-WANData CenterWindows XPIT OperationsTechnical SupportWANHPSoftware InstallationBusiness AnalysisCustomer ServiceHardwareLeadershipManagementProblem SolvingProcess ImprovementServersSoftware DocumentationSystem DeploymentTeam LeadershipTroubleshootingVisioWindowsTrainingMicrosoft OfficeBusiness Process ImprovementHP ProductsPuttySharePoint DesignerSharePointSpreadsheetsMicrosoft ExcelCollaboration SolutionsDocument Management Systems (DMS)Content ManagementMicrosoft TeamsVirtual CollaborationTeamworkDocument ManagementVlookupAvayaMicrosoft ProductsSix Sigma