As the Enterprise Service Management Product Management & Agile Delivery Director at Nike, Deborah Lamberth plays a pivotal role in shaping the future of service management within the organization. With her extensive background in Technical Product Management and Agile methodologies, Deborah is at the forefront...
As the Enterprise Service Management Product Management & Agile Delivery Director at Nike, Deborah Lamberth plays a pivotal role in shaping the future of service management within the organization. With her extensive background in Technical Product Management and Agile methodologies, Deborah is at the forefront of leveraging the ServiceNow platform to enhance operational efficiency and deliver exceptional user experiences. Her current focus involves creating and maintaining a comprehensive product strategy and roadmap that aligns with Nike's business objectives while prioritizing user personas and user-centered design principles.
Deborah's leadership is characterized by a commitment to transparency, trust, and respect, fostering a culture that empowers her team to excel. She emphasizes operational excellence and continuous improvement, ensuring that the product backlog is not only aligned with strategic goals but also responsive to the evolving needs of users. By implementing Agile practices, she drives iterative development and rapid delivery of value, enabling Nike to stay ahead in a competitive landscape.
Key projects under her direction include the enhancement of service management capabilities that streamline processes and improve service delivery across the organization. Her expertise in ITIL, change management, and vendor management further strengthens her ability to navigate complex challenges and deliver impactful solutions. With a keen eye for business analysis and requirements gathering, Deborah ensures that every initiative is grounded in a solid understanding of stakeholder needs, ultimately contributing to Nike's mission of innovation and excellence in the global market.
