Jalal Kasaat serves as a Senior Product Manager at the Universal Service Administrative Co. (USAC), where he plays a pivotal role in shaping the future of telecommunications accessibility across the United States. With over 13 years of extensive experience in product management, Jalal is adept...
Jalal Kasaat serves as a Senior Product Manager at the Universal Service Administrative Co. (USAC), where he plays a pivotal role in shaping the future of telecommunications accessibility across the United States. With over 13 years of extensive experience in product management, Jalal is adept at leading cross-functional teams that integrate cutting-edge technologies such as Robotic Process Automation (RPA) and Machine Learning (ML). His strategic oversight has been instrumental in streamlining complex business processes, achieving a remarkable 75% improvement in operational efficiency.
Currently, Jalal spearheads a multifaceted team that encompasses both back-end development on AWS Comm Cloud and front-end user experience design. This dual focus ensures that the digital products developed not only meet the technical requirements but also provide an intuitive interface for users, enhancing overall engagement with USAC’s universal service programs. His expertise in backlog management and agile methodologies, particularly using tools like JIRA, allows him to prioritize features that deliver maximum value to stakeholders while maintaining a clear communication channel across diverse teams.
Jalal’s commitment to continuous process improvement is evident in his strategic communications and social media marketing initiatives, which aim to raise awareness about the importance of affordable telecommunications and broadband access. By leveraging his skills in SQL and Visio, he effectively analyzes data to inform product decisions and drive innovation. As a leader in the industry, Jalal is dedicated to ensuring that every American has access to essential communication services, reinforcing USAC's mission and vision for a connected future.
