Shirlayne Dunwoodie serves as the Director of Specialist Sales, Contract Management, and the All IP Programme at BT Group, where she plays a pivotal role in shaping the future of telecommunications within the BT Wholesale Division. With a wealth of experience in the telecoms industry,...
Shirlayne Dunwoodie serves as the Director of Specialist Sales, Contract Management, and the All IP Programme at BT Group, where she plays a pivotal role in shaping the future of telecommunications within the BT Wholesale Division. With a wealth of experience in the telecoms industry, Shirlayne has successfully managed large profit and loss (P&L) accounts, demonstrating her expertise in sales, marketing, product development, and strategic planning. Her current focus on Specialist Sales involves not only spearheading new deals but also empowering channel partners to effectively leverage BT's extensive portfolio of ICT services tailored for B2B clients.
In her role, Shirlayne leads a dynamic team that is dedicated to driving business transformation and enhancing customer experiences through innovative solutions. Her responsibilities extend to overseeing the post-sale contract management of BT’s largest and most complex contracts, ensuring seamless service delivery and operational excellence. This involves meticulous attention to detail and a commitment to process improvement, which are critical in managing in-life P&Ls and fostering long-term relationships with key customers.
Shirlayne’s international experience is a significant asset, as she has successfully led multicultural teams across five continents, bringing a global perspective to her leadership approach. Her skills in business development, account management, and service management are complemented by her ability to navigate the complexities of IT outsourcing and global operations. As part of the leadership team at BT Wholesale, Shirlayne is not only driving revenue growth but also playing a crucial role in the strategic direction of the All IP Programme, positioning BT as a leader in the evolving telecommunications landscape.
